Limited Warranty

Smart Generators, LLC shall warranty any piece of equipment manufactured, or parts of equipment manufactured, to be free from defects in material or workmanship for a period of 3 years from the date of purchase by user. This warranty applies to the original purchaser of the equipment and is non transferable. Verification of purchase is the responsibility of the buyer. Parts will be replaced or repaired at no charge, except when the equipment has failed due to lack of proper maintenance. Any misuse, abuse, alteration or improper installation or operations will void warranty. Determining whether a part is to be replaced or repaired is the sole decision of Smart Generator.

NOTE: Some services performed by parties other than Smart Generators, LLC may void warranty.

This warranty covers parts only. It will not provide for replacement of complete products due to defective parts. Components not manufactured by Smart Generators, LLC such as engines are guaranteed by their manufacturer and can be serviced at factory-authorized locations near you. Any costs incurred due to replacement or repair of items outside of a Smart Generators, LLC approved facility is the responsibility of the buyer and not covered under warranty. Smart Generators, LLC can supply you with the service center location in your area.

This warranty specifically excludes the following; failure of parts due to damage caused by accident, fire, flood, windstorm, acts of God, applications not approved by Smart Generators, LLC in writing, corrosion caused by chemicals, use of replacement parts which do not conform to manufacturer’s specifications, and damage caused by vandalism. Additional exclusions: loss of running time, inconvenience, loss of income, or loss of use, including any implied warranty of merchantability of fitness for a specific use.

Warranty does not cover items subject to normal wear such as tires, receptacles or any part subject to direct physical contact by the public. This warranty does not cover any personal injury or damage to surrounding property caused by failure of any part.

This warranty is in lieu of any other warranty expressed or implied and Smart Generators, LLC assumes no other responsibility or liability outside that expressed within this warranty.

Privacy Policy

What does Smart Generators do with my personal information? Smart Generators uses personal information to enhance the overall shopping experience by providing you with better customer care. Positive customer identification allows us to contact the customer and ensure all their needs are met and handled appropriately and accurately. All personal information that we acquire is provided by each individual customer. It is this personal information, given to us by the customer, which allows us to provide knowledgeable support by our customer care team. Benefits you may receive by allowing us to keep your personal information on hand include:

A Personal Internet Account– You will be identified by NYSmartGenerators.com every time you log in with your personal customer number so in the future you will save time by not having to submit your information again.
Traceable Product Delivery– You will be able to track the location of your shipment through our online tracking system.
Order Status Updates– You will receive order status updates through email notification, including order-confirmation and order-shipped.
Updates on Internet Specials– You will receive updates on Internet specials you have requested, and invitations to join our Sweepstakes and giveaways.
Personalized, Knowledgeable Customer Care– Our customer care team will be able to assist you promptly and accurately by identifying you and your preferences.
Will Smart Generators sell my email address? NO! We will not sell, trade, share or rent your email address to anyone. We believe that your email address is personal and should be kept that way. We use your email address to provide you with better customer care support, and to update you on Smart Generators Internet specials that you have requested.

Restocking Fee

Any shipment that is refused with be responsible for all freight costs both ways and a 10% restocking fee.