Thank you for shopping at Smart Generators. Every one of our generators is assembled and tested by our highly trained technicians to insure the highest quality.
Once your generator is packaged and ready for shipment, you will receive an email notification including your tracking number. When the generator arrives at the destination terminal you will we contacted by the carrier to schedule a delivery appointment. A signature is required upon delivery. You must be available to inspect the generator and sign for the package. If you are not present for your delivery appointment additional charges will be incurred.
Your satisfactions with your purchase and experience is of the utmost importance. Please don’t hesitate to contact with questions or concerns and we will work to find a solution to the situation.
Due to the high cost of freight, returns and exchanges are not always possible. Please make sure to read product descriptions, dimensions and shipping policies carefully before completing your purchase.
LOST OR DAMAGED PACKAGES
Each generator is shipped in a heavy duty box strapped to a pallet during transit. Please check the integrity of the contents of the box before signing to receive the generator. We recommend refusing the generator if it has been obviously damaged or tampered with. Once you have signed for and accepted the package, all responsibility is removed from the carrier. If you suspect damage, PLEASE inspect your generator before signing any paperwork.
Smart Generators is not responsible for lost or damaged packages after they have been shipped.
If a package is returned because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the generator can be shipped again.
WHEN CAN I EXPECT TO RECEIVE MY GENERATOR?
Your generator will generally ship within 2-5 business days of purchase. Check orders will be shipped once the deposit has been made and the check has cleared. If your generator is back ordered you will receive an email with an estimate of your wait time. You will receive a tracking number once your generator has shipped.
WHY CHOOSE US?
We are the American spirit!
Birthed out of the flood waters of Hurricane Sandy, nurtured by the American economy.
All of the models we carry have been carefully chosen because of the quality of its engine and components
while keeping a keen eye on price.
This allows us to provide you with the best value for your dollar.
DOMESTIC LTL FREIGHT
We ship coast to coast
3 YEAR COMMERCIAL WARRANTY
On HONDA + KOHLER engines
Our Technicians are knowledgeable and available to assist you
Our Generators are built with
quality parts in the USA
We specialize in building alternative fuel portable generators using quality parts and offering them for the lowest price possible. When it comes to reliable emergency power, we do not cut corners. When you take a quality product designed with the end user in mind and pair it with knowledgeable technicians and old fashioned customer service you know you have found what you have been looking for. Yes, we are proudly family owned and MADE IN USA.
Address & Hours 1 Hartwell Pl, Woodmere, NY 11598
Monday - Friday, 9am - 5pm EST
Contact Info Local: (516) 224-3363
Toll-Free: (844) TRI-FUEL